Recovers customers who would have called a competitor
Missed-Call Text-Back for Small Businesses
Every missed call gets a text back.
When you can't pick up, your business texts the caller back within seconds, asks what they need and keeps the conversation going until you or the AI can book it. It's the fastest, lowest-cost way to stop losing customers to voicemail.
Starting from $99/mo · Final price after your free audit
No more returning cold voicemails hours later
Starting from $99 a month, usually paid for by one saved job
Starting from $99/mo No setup fee. Final price after your free audit. All prices ›
Try it yourself · Missed-call text-back
Call and hang up after two rings. You'll get a text back within seconds, the same one your customers would get.
(346) 277-0805
Full scope
Exactly what you get.
No surprises: everything that's included, what costs extra and what isn't part of it. Your final scope and price come in writing after the free audit.
Setup · free
- Text-back connected to your current business number, directly or by call forwarding
- Your first text and follow-up questions, written in your voice
- Business texting registration for your number
- Opt-out handling, so anyone who replies STOP stops getting texts
- A test call from your own phone before it goes live
- A review of the first conversations with you, then adjustments
Every month · Starting from $99/mo
- Typical text volume, included in the Text-Back plan
- Monitoring, so missed calls keep getting a text back
- Message and question changes when your services or hours change
- A monthly report of missed calls answered and leads captured
- Support by call, text or email
Extra costs, billed at cost
- Typical text volume is included; higher volumes are set in your written plan after the free audit
- Your phone provider's own plan, which you keep paying as today
- Any extra tools billed at cost in your business's name, no markup
What I need from you
- Access to your phone provider account, or help setting up forwarding
- Your services, service area and what to ask new callers
- Business details for the texting registration
- Customer consent for automated texts, which stays your responsibility
Not included
- Answering calls by voice (that's the AI receptionist)
- Booking appointments by text (that's the book-by-text assistant)
- Marketing texts or blasts to your customer list
- Changing or porting your phone number
What you get at launch
- Text-back live on the number your customers already have
- Your messages and setup written down in plain English
- All accounts and your phone number staying in your business's name
Example conversation
See it work
A missed call becomes a text conversation in seconds.
- 1
The call goes unanswered
You're on a job, with a customer or closed. The call rings out on the same number your customers already have.
- 2
Your business texts back
Within seconds the caller gets a text in your voice, and it asks the questions you chose, like what they need and where they are.
- 3
You get the summary
You get a short summary of each conversation, so you call back customers who are ready, or hand them to the booking assistant if you have it.
The problem
Why it matters.
Most callers who reach voicemail hang up without leaving a message, and many of them call the next business on the list right away. If you're on a job, with a client or closed for the day, that customer is gone before you ever see the missed call.
What's included
What it does.
- Sends a text within seconds of any missed call
- Uses your current business number, so nothing changes for customers
- Asks your qualifying questions and collects the details
- Sends you a short summary of every conversation
- Hands off to you, or to the AI booking assistant, when the customer is ready
- Stops automatically if the customer replies STOP
How it works
From first call to live.
- 1
Set up on your number
I connect text-back to your existing line through your phone provider or forwarding. Your number doesn't change.
- 2
Write your message
We write the first text and follow-up questions in your voice, for your services.
- 3
Go live in days
You test it yourself, then turn it on. I review the first conversations with you and adjust.
Who does what
The first reply is automatic. The job is still yours.
- Texting back every missed call within seconds
- Asking your qualifying questions and collecting the answers
- Sending you a short summary of each conversation
- Stopping texts to anyone who replies STOP
- A monthly report of missed calls answered and leads captured
- Calling back or booking the customers who are ready
- Telling me when your services, hours or questions change
- Getting customer consent for automated texts
Example
A week of missed calls, before and after.
- About 10 missed calls a week while you're on jobs
- Most callers hang up at voicemail without a message
- Callbacks hours later, often after they booked someone else
- No record of who called or what they needed
- Every missed call gets a text within seconds
- Callers reply with what they need and where they are
- A short summary of each one, so you call back the ready ones first
- A monthly report of missed calls answered and leads captured
Illustrative example for a two-truck garage door company missing about 10 calls a week, not a client result. Your numbers depend on your business, and the free audit estimates them.
Who it's for
Best fit.
- Home services and trades
- Salons and spas
- Auto shops
- Medical and dental offices
- Law firms
- Any business that misses calls
Works with your tools
Nothing to move.
I build around what you already use. Common examples:
- Your current phone number
- RingCentral
- Google Voice (forwarding)
- OpenPhone / Quo
- Twilio
- Your CRM
Pairs well with
Related services.
After-Hours AI Receptionist
Books jobs that come in at night and on weekends.
Starting from $249/moLearn more ›Book-by-Text Assistant
Captures customers who never call.
Starting from $149/moLearn more ›Lead Follow-Up Automation
More of the leads you already get turn into customers.
Starting from $199/moLearn more ›Missed-Call Text-Back questions.
How much does missed-call text-back cost?
Starting from $99 a month on your current business number, with typical text volume included. There's no long contract.
Do I have to change my phone number?
No. It works with the number your customers already have. Depending on your provider, I connect directly or use call forwarding.
Is texting customers legal?
Replying to someone who just called you is generally treated as a conversation they started. Every message includes opt-out handling, and I set up the required business texting registration for your number.
What is missed-call text-back?
It's a service that texts a caller back automatically when you can't answer. The text comes from your business number, asks what they need and keeps the customer talking to you instead of calling the next business.
How does missed-call text-back work?
Your phone line is connected to a texting system, directly or by call forwarding. When a call goes unanswered, it sends your first text within seconds, asks your follow-up questions and sends you a summary.
Can it book the appointment too?
Text-back starts the conversation and collects the details, then hands off to you. If you want customers booked by text automatically, that's the book-by-text assistant, which works with text-back.
Will customers know the text is automated?
The text is written in your voice and sent from your business number, so it reads like a quick reply from your office. When the conversation needs a person, it tells the customer you'll follow up.
How fast can it be set up?
Packaged services like text-back usually go live within a week of the audit. You make a test call from your own phone before it's turned on.
Is there a contract?
No. The plan is month to month, and you can cancel anytime with 30 days' notice. Your phone number and accounts stay in your business's name.
Does it answer the call by voice?
No. Text-back only texts. If you want calls answered by voice after hours, that's the AI receptionist.
Free AI audit
Find out where you're losing customers.
In 30 minutes, we'll find your biggest leaks. You leave with a short written plan: what to fix first, what it costs and what it should pay back. No obligation.